Refund Policy

Last Updated: October 25, 2024

            Fair Refund Commitment: We want you to be completely satisfied with Emoji Translator Pro. If you're not happy with your subscription, we offer a fair and transparent refund policy.
        

1. Overview

This Refund Policy applies to all Pro plan subscriptions for Emoji Translator. Our goal is to ensure customer satisfaction while maintaining a sustainable service.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time Pro subscribers.

2.1 Eligibility

You are eligible if this is your first Pro subscription purchase
You request a refund within 7 days of your initial subscription payment
You have not previously received a refund for Emoji Translator Pro

2.2 What Happens

Full refund of your first subscription payment
Your Pro access will be immediately revoked upon refund processing
You will revert to the Free plan with standard limits (1,000 phrases, 20 glosses per day)
Refunds are processed within 5-10 business days to your original payment method

3. Cancellation vs. Refund

It's important to understand the difference between canceling and requesting a refund:

3.1 Cancellation

You can cancel your subscription at any time through your account settings
You retain Pro access until the end of your current billing period
No refund is issued for the current billing period
You will not be charged for future billing periods
Your account automatically reverts to the Free plan after the billing period ends

3.2 Refund Request

Must be requested within the eligible refund period (7 days for new subscribers)
Results in immediate termination of Pro access
Payment is returned to your original payment method

4. Renewal Subscriptions

For subscription renewals (beyond your first billing cycle):

4.1 Standard Policy

Renewal payments are generally non-refundable
You should cancel before your renewal date if you do not wish to continue
Renewal reminders are sent by Paddle (our payment processor) before billing

4.2 Exceptional Circumstances

We may consider refund requests for renewal payments on a case-by-case basis in exceptional circumstances:

Technical issues that prevented you from using the Service
Billing errors or duplicate charges
Service outages lasting more than 48 hours
Other extraordinary situations at our discretion

To request consideration for an exceptional refund, please contact support with details of your situation.

5. Non-Refundable Situations

Refunds will NOT be issued in the following situations:

You have used the Pro service beyond the 7-day money-back guarantee period
You have previously received a refund for Emoji Translator Pro
Your account was terminated for violation of our Terms of Service
You changed your mind after the refund period has expired
You failed to cancel before an automatic renewal
You are unable to use the Service due to incompatible hardware or browser requirements (these are clearly stated in our documentation)
You did not meet the daily usage limits on the Free plan (this is by design)

6. How to Request a Refund

To request a refund within the eligible period:

Method 1: Direct Contact

Email us at: support@example.com
Include the following information:
- Your install ID (found in the extension settings or side panel)
- Paddle transaction ID or receipt (if available)
- Reason for refund request (optional but helpful)
- Date of original purchase
We will respond within 2 business days
Approved refunds are processed within 5-10 business days

Method 2: Through Paddle

Log into your Paddle account or click the link in your receipt email
Navigate to your subscription management page
Follow Paddle's refund request process
Paddle will forward eligible requests to us for approval

7. Refund Processing

7.1 Timeline

Request Review: Within 2 business days of your request
Refund Processing: 5-10 business days after approval
Bank Processing: Additional 3-5 business days depending on your financial institution

7.2 Method

Refunds are issued to the original payment method used for purchase
We cannot issue refunds to different payment methods or accounts
If the original payment method is no longer valid, please contact Paddle support

8. Billing Disputes and Chargebacks

Important: Before initiating a chargeback with your bank, please contact us directly. Chargebacks can result in additional fees and complications.

8.1 Disputed Charges

If you see a charge you don't recognize or believe is incorrect:

Contact us at support@example.com with your concerns
We will investigate and respond within 2 business days
Most billing issues can be resolved quickly without chargebacks

8.2 Chargeback Consequences

If you file a chargeback:

Your Pro access will be immediately suspended pending investigation
If the chargeback is found to be unwarranted, your account may be permanently terminated
Chargeback fees may be passed on to you as allowed by law
You may be unable to subscribe to Pro in the future

9. Technical Issues

If you're experiencing technical problems with the Service:

9.1 Before Requesting a Refund

Check our documentation and FAQ for common solutions
Ensure your browser and system meet minimum requirements:
- Chrome browser version 100 or higher
- WebGPU-compatible device
- Sufficient storage for AI model downloads (~500MB)
Contact support for assistance - we can often resolve issues quickly

9.2 Extended Outages

If the Service is unavailable for an extended period:

We may offer prorated refunds or service credits
Outages of less than 48 hours do not qualify for refunds
Scheduled maintenance windows are announced in advance and do not qualify for refunds

10. Free Plan - No Refunds

The Free plan of Emoji Translator does not involve any payment and therefore:

No refunds are applicable
You can stop using the service at any time by uninstalling the extension
Daily limits (1,000 phrases, 20 glosses) are enforced as stated

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Material changes will be communicated through:

Update to the "Last Updated" date
In-extension notification (for active Pro users)
Email notification (for Pro subscribers)

Changes to the refund policy do not affect subscriptions purchased before the change, unless required by law.

12. Payment Processor Terms

All payments are processed through Paddle.com Market Limited ("Paddle"). In addition to this Refund Policy, you are also subject to Paddle's terms and conditions:

Paddle Terms: https://www.paddle.com/legal/terms
Paddle Privacy Policy: https://www.paddle.com/legal/privacy

In case of any conflict between this policy and Paddle's terms, this policy shall govern for refund eligibility decisions.

13. Consumer Rights

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws, including but not limited to:

EU Consumer Rights Directive: 14-day cooling-off period for digital content (if not yet fully performed)
UK Consumer Rights Act: Rights to refunds for faulty digital content
Australian Consumer Law: Consumer guarantees

If your local laws provide stronger refund rights, those rights apply in addition to this policy.

14. Contact Information

For refund requests, billing questions, or disputes:

Email: support@example.com

Subject Line: "Refund Request - [Your Install ID]"

Response Time: Within 2 business days

15. Fair Use Commitment

We are committed to fair treatment of all users:

We honor legitimate refund requests promptly
We investigate billing issues thoroughly
We communicate clearly about refund decisions
We respect your consumer rights

We ask that you also act in good faith:

Review the Service features before purchasing
Try the Free plan first if unsure
Contact support for technical issues before requesting refunds
Provide honest feedback to help us improve

By subscribing to Emoji Translator Pro, you acknowledge that you have read and agree to this Refund Policy.